aceprintshop-online printing company, johor bahru
Terms of Use

Welcome to aceprintshop.com. This Web site is provided by Ace Advertising & Marketing, (referred to throughout this Web site as "AcePrintShop") as a service to our customers. Please review the following basic rules that govern your use of the aceprintshop.com site. Please note that your using or buying the services from AcePrintShop indicates that you have read, understood and agreed to be bound by the terms & conditions as stipulated below. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. AcePrintShop reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.

Section A of these Terms and Conditions applies specifically to orders placed with AcePrintShop. Section B of these Terms and Conditions applies to all products and services available through the Site.
SECTION A
TERMS AND CONSIDTIONS OF ORDER

1. ORDER PROCESS FLOW

Step 1 : You submit enquiry to AcePrintShop ask for quotation
Step 2 : AcePrintShop revert with quotation, You confirm order and make payment
Step 3 : You submit design artwork / You engage professional designer to create design
Step 4 : AcePrintShop check your design artwork file a)file ok, accepted, b)file problem found, you need to resubmit the file until accepted
Step 5 : We Proceed your accepted file for print
Step 6 : You receive goods

Note :-
- Quotation valid for 30 days upon date given, not inclusive of design and delivery cost.
- Full payment require upon order confirmation, no credit term given.
- Print lead time around 7-9 working days upon design artwork accepted, longer print lead time require for customized order.

Once a print job has been approved by customer and "sent to print", no changes are allowed to the artwork files. After a print job has been sent to AcePrintShop's printing production, the customer is responsible for paying the entire amount of that print job, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by AcePrintShop on that print job within 30 days order. 100% cancellation fees charged for the order done by AcePrintShop

2. PRICING / QUOTATION
Prices posted on this website are subject to change without prior notice, written quotation is valid for 30 days upon date given.

3. PAYMENT METHOD
All prices and amounts shown on this Site are in Ringgit Malaysia(RM), unless otherwise requested by customer, it will based on the quotation quoted by AcePrintShop use the current currency conversion rate. Please be noted no print job will proceed further until full payment is received by AcePrintShop.

No credit term will be provided and all orders must be at prepaid.. We accept payment by cash or check only via below methods:-

  • Direct Bank in
  • Giro/TT

Invoice and bank details will be advised further by AcePrintShop upon order confirmation.


4. ORDER CONFIRMATION / ACCEPTANCE

AcePrintShop reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. AcePrintShop is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to AcePrintShop for printing and / or publication.

5. PRINT LEAD TIME / TURNAROUND
A normal print lead time will take around 7-9 working days, our print lead time are an estimate and are not to be confused with a guarantee, we assume no responsibility for delays caused by delivery carriers or any damages resulting from failure to receive a job on time. You may receive goods late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Print job will only start upon receipt of accepted design artwork file and full payment made by client.

6. ARTWORK FILES
All designs artwork furnished by clients must be at following format :

  • Adobe Illustrator (*ai)
  • Adobe Acrobat Document (*pdf)
  • Adobe Photoshop (*psd)
  • Corel draw (*cdr)

Please take note before place order :
  • Please be informed that +/- 10% differ on the print-out color is tolerable and reasonable using combine-plate method. The color standard is base on our supplier's colour chart.
  • Please be advised in advance that different batches of printing may differ, eg : a printout that +10% last month may be -10% in this month, this is tolerable and acceptable.
  • All design artwork has to be set as CMYK Color.
  • CMYK color data combined in total cannot exceed 300, this will resulted in overlab effect. Should such printing results shown, Ace Advertising is not responsibility for reprint.
  • All link file require to embedded, resolution must 300 or above dot per inch (dpi).
  • Reprinting of product due to technical problem is only eligible with no charge of content/artwork.


Our printing production checks most of the design artwork files before printing, but you are still fully responsible for the accuracy of your print ready artwork file submission and we encourage you to proofread all files carefully before submitting to AcePrintShop.We are not responsible for any loss/damage image,misplacement/spellings or typo error which the artwork is provided by customer or the artwork approved by customer.

Send other file format (Ms word, Ms PP) may cost design charges Please preview your designs carefully and correct any issues prior to placing your order.

7. SHIPPING
AcePrintShop offer following shipping methods :-

  • Courier Services (Kangaroo/Skynet) with additional charge, subject to delivery place.
  • Self Collection at pick up points ( Jusco Tebrau City, Tesco Desa Tebrau).

Shipping transit times vary, and AcePrintShop assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen circumstances.

8. RETURNS INFORMATION

AcePrintShop is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. However, If you are not satisfied with any product, please contact us within 5 days of receiving your product. Please specify your order, and reason for dissatisfaction. We will review your request and work with you to meet your expectations.

We will only reprint product after reviewing your request. However, we are not responsible for typing, image, color or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, we do not review artwork/documents for content or spelling. In no way shall Ace Advertising & Marketing be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind.



SECTION B
GENERAL TERMS AND CONDITIONS

Ace Advertising & Marketing (hereon referred to as "AcePrintShop") operates this Site to provide online access to information about AcePrintShop and the products, services, and opportunities we provide (the "SERVICE"). By accessing and using this Site, you agree to each of the terms and conditions set forth herein ("WEBSITE TERMS OF USE"). Additional terms and conditions applicable to specific areas of this Site or to particular content or transactions are also posted in particular areas of the Site and, together with these Website Terms of Use, govern your use of those areas, content or transactions. These Terms of Use, together with applicable additional terms and conditions, are referred to as this "AGREEMENT."

AcePrintShop reserves the right to modify this Agreement at any time without giving you prior notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. The last date these Terms of Use were revised is set forth below.

AcePrintShop reserves the right to modify this Agreement at any time without giving you prior notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. The last date these Terms of Use were revised is set forth below.

1. USE OF SITE
You may use the Service, the Site, and the information, writings, images and/or other works that you see, hear or otherwise experience on the Site (singly or collectively, the "CONTENT") solely for your noncommercial, personal purposes and/or to learn about AcePrintShop products and services. No right, title or interest in any Content is transferred to you, whether as a result of downloading such Content or otherwise. AcePrintShop reserves complete title and full intellectual property rights in all Content. Except as expressly authorized by this Agreement, you may not use, alter, copy, distribute, transmit, or derive another work from any Content obtained from the Site or the Service, except as expressly permitted by the Website Terms of Use.

2. COPYRIGHT
The Site and the Content are protected by Malaysian/or foreign copyright laws, and belong to AcePrintShop or its partners, affiliates, contributors or third parties. The copyrights in the Content are owned by AcePrintShop. You may download and reprint Content for non-commercial, non-public, personal use only. (If you are browsing this Site as an employee or member of any business or organization, you may download and reprint Content only for educational or other noncommercial purposes within your business or organization, except as otherwise permitted by AcePrintShop. With the exception of the Sample Images, you may not manipulate or alter in any way images or other Content on the Site without specific permission from ACEPRINTSHOP or the copyright owner.

  • SAMPLE IMAGES
    AcePrintShop has included Sample Images on certain pages within the Site, to demonstrate the application and convenience of its products and services. You may download, reprint and manipulate the Sample Images for this purpose, but you may not crop or change the composition of the image, or use the image for commercial purposes. Any other use requires specific permission from AcePrintShop.


3. TRADEMARKS
You are prohibited from using any of the marks or logos appearing throughout the Site without permission from the trademark owner, except as permitted by applicable law.


4. LINKS TO THIRD-PARTY WEB SITES
Links on the Site to third party web sites or information are provided solely as a convenience to you. If you use these links, you will leave the Site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by AcePrintShop of the third party, the third-party website, or the information contained therein. AcePrintShop is not responsible for the availability of any such websites. AcePrintShop is not responsible or liable for any such web site or the content thereon. If you use the links to the websites of AcePrintShop, affiliates or service providers, you will leave the Site, and will be subject to the terms of use and privacy policy applicable to those websites.


5. DOWNLOADING FILES
AcePrintShop cannot and does not guarantee or warrant that files or software available for downloading through the Site will be fully compatible, free of infection by software viruses or other harmful computer code, files or programs.

6. SOFTWARE
Any software available for download via the Site is the copyrighted work of AcePrintShop and/or its licensors.

Use of such software is governed by the terms of the end user license agreement that accompanies or is included with the software. Downloading, installing, and/or using any such software indicates your acceptance of the terms of the end user license agreement.

7.DISCLAIMER OF WARRANTIES
ACEPRINTSHOP MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE, THE SERVICE OR THE CONTENT. ACEPRINTSHOP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SITE, THE SERVICE, THE CONTENT, AND ANY PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED VIA THE SITE.

ACEPRINTSHOP DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE SERVICE WILL BE CORRECTED. ACEPRINTSHOP DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT, OR THAT ANY ERRORS IN THE CONTENT WILL BE CORRECTED. THE SITE, THE SERVICE AND THE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

8. LIMITATION OF LIABILITY
IN NO EVENT WILL ACEPRINTSHOP BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) THE USE OF OR INABILITY TO USE THE SITE, THE SERVICE, OR THE CONTENT, (II) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SITE; (III) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE, THE SERVICE AND/OR THE CONTENT, (IV) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (V) ANY OTHER MATTER RELATING TO THE SITE, THE SERVICE, OR THE CONTENT, EVEN IF ACEPRINTSHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICE, THE CONTENT, OR WITH THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

9. INDEMNITICATION
You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend and hold harmless AcePrintShop, affiliated companies, business partners, licensors, employees, agents, and any third-party information providers to the Service from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of your use, misuse, or inability to use the Site, the Service, or the Content, or any violation by you of this Agreement.

10. PRIVACY POLICY
See AcePrintShop's Privacy Policy.

11. USER CONDUCT
You agree to use the Site only for lawful purposes. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties.


12. General Provisions
a.  Entire Agreement/No Waiver. These Terms of Use constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by ACEPRINTSHOP of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
b.  Correction of Errors and Inaccuracies. The Content may contain typographical errors or other errors or inaccuracies and may not be complete or current. ACEPRINTSHOP therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. ACEPRINTSHOP does not, however, guarantee that any errors, inaccuracies or omissions will be corrected.
c.  Enforcement/ Choice of Law/ Choice of Forum. If any part of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, it will not impact any other provision of this Agreement, all of which will remain in full force and effect. Any and all disputes relating to this Agreement, ACEPRINTSHOP's Privacy Policy, your use of the Site, any other ACEPRINTSHOP website, the Service, or the Content are governed by, and will be interpreted in accordance with, the laws of Malaysia, without regard to any conflict of laws provisions.


(Last update: 1 April 2011)

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